From a message to a sales order in five steps
Four of them happen on their own. The fifth is where somebody has to make a decision, and ManualOut is built so that is the only one that reaches your team.
- 01
The order arrives
However your customer chose to send it: email, WhatsApp, a PDF, a spreadsheet, a voice note after service. They do not have to change anything.
EmailWhatsAppPDFExcelCSVVoiceFile uploadPortals - 02
The AI reads it
ManualOut's AI pulls out the products, quantities and pack sizes, and matches each line to your product list. Anything it cannot match, it flags.
- 03
Your rules are checked
Price list, minimum order value, delivery charge, cutoff time, company and warehouse. Checked on every order, so it does not depend on who is on the desk.
- 04
The sales order is created
The order goes into your ERP and the ERP's order number comes back. If the ERP rejects it, you get the error and can fix and retry.
- 05
Your team handles what is left
Clean orders go through on their own. Only real decisions reach a person: a shortage, a line that would not match, an order below the minimum.
ParsingReady for ReviewNeed attentionIn ERPErrorRejected
Step 2, in detail
What ManualOut gets out of the message
Not a block of text. Proper order lines, matched to your product list and priced off that customer's price list — with anything it could not match clearly marked.
Order — Thursday delivery
Morning, For Thursday please: 12 ctn still water 500 8 ctn cola 330 6 ctn orange squash 1L 30 pcs salted crackers 10 ctn green tea 48 choc wafers Same delivery address as usual. Thanks, Priya
Same order, three channels, identical result. The original stays attached whichever way it came.
| Product | Unit | Qty | Line |
|---|---|---|---|
| Still Water 500ml — 24pk | CTN | 12 | $100.80 |
| Cola Classic 330ml — 24pk | CTN | 8 | $89.60 |
| Orange Squash 1L — 12pk | CTN | 6 | $87.00 |
| Salted Crackers 200g | PCS | 30 | $49.50 |
| Green Tea 250ml — 12pk | CTN | 10 | $98.00 |
| Chocolate Wafer 45gTwo products match this name — needs a decision | PCS | 48 | $34.56 |
- Order value
- $459.46
- Minimum
- $750.00
- Status
- Under minimum
Six lines, one unmatched, and the order is short of this account's minimum. Both reach the desk as decisions rather than typing.
Step 3, in detail
Two orders below the minimum. Together they clear it.
Reject a small order and you lose the sale. Ship it and you lose money on the delivery. Combining them is the third option, and it is the one nobody has time to spot at 8am.
- #120126 lines$459.46Under MOQDelivery 26 May 2026
- #120085 lines$310.00Under MOQDelivery 28 May 2026
MOQ will be achieved after consolidation.
- MOQ required
- $750.00
- Combined value
- $769.46
- Status
- MOQ met
Two deliveries become one. The minimum is met, the space on the van is not wasted, and nobody had to make an awkward phone call about a $310 order.
- ERP order no.
- SO-4471203
- Synced by
- Automatic
- Synced at
- 14 May 2026, 10:17 PM
- Confidence
- 94%
- Order received
- AI parsing completed
- Validation completed
- Inventory checked
- Synced to ERP
- Order confirmed
Step 5, in detail
What your team sees in the morning
Not 148 orders to type in. Eleven decisions to make.
Dashboard
- Orders today
- 148
- ERP success rate
- 93%
- Avg. confidence
- 90%
- Manual review
- 11
+12% vs last week
6 need attention
Match rate 95%
of 148 orders
Where today’s orders came from
- WhatsApp62
- Email51
- File upload21
- Voice14
76% arrived as a message. None of it was typed into a portal.
What needs a person
- 4Below minimumHeld for a decision
- 2ERP errorsRejected by the ERP
- 5No product matchAwaiting review
11 of 148. The other 137 went through without anyone touching them.
Recent orders
| PO | Customer | Source | Entity | Value | Status |
|---|---|---|---|---|---|
| #12012 | Harborline Foods | Meridian | $459.46 | Need attention | |
| #12011 | Northgate Grocers | Meridian | $1,204.00 | In ERP | |
| #12010 | Palewood Catering | Voice | Cordell | $612.25 | Parsing |
| #12009 | Bayside Provisions | Cordell | $880.50 | Error | |
| #12008 | Harborline Foods | File upload | Meridian | $310.00 | Ready for Review |
The honest part
What happens when ManualOut gets it wrong
Every product in this market looks perfect on a clean PDF. What matters is the other days.
If it is unsure, a person sees it
Every order gets a confidence score. ManualOut does not push an order it is unsure about into your ERP and hope. It puts it in front of someone.
If your ERP rejects it, you see why
The error is attached to the order, in your ERP's own words, ready to fix and retry. You find out from the queue, not from your customer.
The original message never goes away
The email, photo or recording stays attached to the order for good. You settle a dispute by looking at it, not by remembering.
See it run on one of your own orders
Send us a real order — the messiest one you can find. We will run it live and show you what happens when it works, and when it does not.