Take the order however it arrives
Distributors have spent years trying to move customers onto a portal. The orders keep coming as messages. ManualOut stops fighting that and just reads them.
Why this matters
A portal is fast for you and slow for them
Your customer has to log in, search, add to cart and check out. Or they can send a three-line message. When one route takes thirty seconds and the other takes five minutes, they pick the fast one. They are not being difficult. You would do the same.
You cannot push your biggest accounts onto a portal
You can push the small ones. The large accounts have leverage and they know it, and nobody drops a major customer over the order channel. So you end up running a portal and an order desk, and the desk still types.
So do the work on your side instead
Accept the order as sent, and put the automation in your business rather than theirs. It is a much easier problem, because nobody outside your company has to agree to anything or learn anything.
In the product
Everything listed here exists today.
Every channel, one queue
Email, WhatsApp, PDF, Excel, CSV, voice and file upload all land in the same review list.
Multiple mailboxes and numbers
Connect as many order inboxes and WhatsApp Business numbers as your teams use.
The original stays attached
The source email, message or recording sits beside the extracted order — permanently.
In context
One order, whichever way it arrived
The same order as an email, a WhatsApp message and a voice note. The extracted lines do not change — the channel is the customer's choice, not a different process on your side.
Order — Thursday delivery
Morning, For Thursday please: 12 ctn still water 500 8 ctn cola 330 6 ctn orange squash 1L 30 pcs salted crackers 10 ctn green tea 48 choc wafers Same delivery address as usual. Thanks, Priya
Same order, three channels, identical result. The original stays attached whichever way it came.
| Product | Unit | Qty | Line |
|---|---|---|---|
| Still Water 500ml — 24pk | CTN | 12 | $100.80 |
| Cola Classic 330ml — 24pk | CTN | 8 | $89.60 |
| Orange Squash 1L — 12pk | CTN | 6 | $87.00 |
| Salted Crackers 200g | PCS | 30 | $49.50 |
| Green Tea 250ml — 12pk | CTN | 10 | $98.00 |
| Chocolate Wafer 45gTwo products match this name — needs a decision | PCS | 48 | $34.56 |
- Order value
- $459.46
- Minimum
- $750.00
- Status
- Under minimum
Six lines, one unmatched, and the order is short of this account's minimum. Both reach the desk as decisions rather than typing.
Built for scale
More than one inbox, more than one team
Distribution rarely runs on a single mailbox. ManualOut connects as many order channels as your depots and teams use, and routes each to the right place.
Every channel in one queue
Email, WhatsApp, PDF, Excel, CSV, voice and file upload land in the same review list. No channel is one person's private responsibility, and nothing is missed because it came in the wrong way.
Multiple mailboxes and numbers
Connect as many order inboxes and WhatsApp Business numbers — the official business messaging channel — as your teams and depots need. Each can route to its own company and warehouse.
The original never leaves the order
The source email, message or recording stays attached to the extracted order, permanently. A dispute is settled by looking at what the customer actually sent, not by remembering.
Questions
Order capture, answered
- Do our customers have to change how they order?
- No, and that is the whole point. They keep sending email, WhatsApp, PDFs and voice notes exactly as they do today. The work of turning that into a structured order happens on your side, not theirs.
- Which order channels can ManualOut read?
- Email bodies and attachments, WhatsApp messages and photos, PDF purchase orders including scanned and faxed, Excel and CSV in any column layout, voice calls and notes, direct file uploads, and orders from your own portals.
- Can we connect more than one mailbox or WhatsApp number?
- Yes. Connect as many order inboxes and WhatsApp Business numbers as your teams and depots use, and route each to the correct legal entity and stock location.
- What happens to the original email or message?
- It stays attached to the order for good, so anyone can see exactly what the customer sent alongside the order that was created from it.
The rest of the product
See it run on one of your own orders
Send us a real order — the messiest one you can find. We will run it live and show you what happens when it works, and when it does not.