Read the order, match it to your products
ManualOut pulls the products, quantities, units and prices out of the message and matches each line to your product list. Every order gets a confidence score, so the ones it is unsure about get looked at.
Why this matters
Your customers use their words, not your codes
A customer writes "12 ctn still water 500". Your system says "Still Water 500ml — 24pk, code 40182". Closing that gap is most of the work. It is also why a demo on a clean PDF tells you nothing.
The confidence score is the safety net
No system reads every order perfectly. What matters is whether it knows when it is unsure. Every order carries a confidence score, and lines ManualOut cannot match are flagged rather than guessed.
Being confidently wrong is worse than typing
If nobody is checking, a mistake becomes a delivery. Admitting uncertainty is not a weakness in the product. It is the thing that makes the rest of it safe to trust.
In the product
Everything listed here exists today.
Line-item extraction
Products, quantities, units and prices pulled out and matched to your catalogue.
Product matching
Customers use their own names for your products. ManualOut maps them to your product codes.
Scanned and handwritten documents
OCR handles scanned POs and photographed order lists.
Confidence scoring
Every order carries an AI confidence score, so low-certainty orders get looked at.
In context
The message on the left, the order lines on the right
Products, quantities, units and prices, each matched to your catalogue — with the line it could not place clearly marked, rather than guessed.
Order — Thursday delivery
Morning, For Thursday please: 12 ctn still water 500 8 ctn cola 330 6 ctn orange squash 1L 30 pcs salted crackers 10 ctn green tea 48 choc wafers Same delivery address as usual. Thanks, Priya
Same order, three channels, identical result. The original stays attached whichever way it came.
| Product | Unit | Qty | Line |
|---|---|---|---|
| Still Water 500ml — 24pk | CTN | 12 | $100.80 |
| Cola Classic 330ml — 24pk | CTN | 8 | $89.60 |
| Orange Squash 1L — 12pk | CTN | 6 | $87.00 |
| Salted Crackers 200g | PCS | 30 | $49.50 |
| Green Tea 250ml — 12pk | CTN | 10 | $98.00 |
| Chocolate Wafer 45gTwo products match this name — needs a decision | PCS | 48 | $34.56 |
- Order value
- $459.46
- Minimum
- $750.00
- Status
- Under minimum
Six lines, one unmatched, and the order is short of this account's minimum. Both reach the desk as decisions rather than typing.
Accuracy at volume
How it stays reliable when four hundred orders arrive at once
Reading one order is easy. Reading every order, every morning, without quietly making things up, is the actual product.
It matches to your codes, not just the text
A customer writes "orange squash 1L". ManualOut maps it to your SKU — your internal product code — with the right pack size and unit of measure, using that account's own order history to break ties.
Every order carries a confidence score
Low-certainty orders are flagged for a person instead of pushed through. A system knowing when it is unsure is the thing that makes the rest of it safe to trust.
Scanned, faxed and handwritten included
Optical character recognition — turning an image of text into characters — reads photographed order lists and scanned POs, so the awkward inputs are not left for someone to type by hand.
Questions
AI extraction, answered
- How accurate is the extraction?
- We do not publish a single accuracy figure, because it depends on your customers and your catalogue, and any number without that context is marketing. What matters more is that every order carries a confidence score, so the orders it is unsure about are exactly the ones your team sees.
- What happens when it cannot match a line?
- The line is flagged rather than guessed, and the order goes to a person with the original message attached. A confidently wrong order is worse than one that stops to ask.
- Does it learn our customers' names for our products?
- Yes. Matching uses each account's ordering history, so the shorthand a customer has used for years resolves to the right product code.
- Can it read handwritten or scanned orders?
- Yes. OCR handles photographed order lists, scanned purchase orders and faxes, not just clean digital documents.
The rest of the product
See it run on one of your own orders
Send us a real order — the messiest one you can find. We will run it live and show you what happens when it works, and when it does not.